Refund & Returns Policy

 

Last Updated: January 26, 2026


At Ultimate Safety & Supply, we stand behind our work. Because many items are customized or made-to-order, our policy differs slightly from standard retail.

1) Customized / Made-to-Order Items (Final Sale)

Unless there is an error on our part, the following are final sale and not eligible for return or refund:

  • Items with embroidery, printing, heat-applied logos, patches, name personalization, or other customization
  • Made-to-order uniforms and company program orders
  • Any product produced after customer proof approval (if applicable)

2) Non-Custom / Stock Items (30-Day Returns)

Unworn, unwashed, and unused non-custom items may be eligible for return within 30 days of delivery:

  • Must be in new condition with original tags/packaging
  • Customer is responsible for return shipping unless the return is due to our error
  • Refunds are issued to the original payment method after inspection

Non-returnable items may include: clearance items, gift cards, and any items marked “final sale.”

3) Our Mistake / Defective / Damaged Items (7-Day Claim Window)

If we made a mistake (wrong item, incorrect size shipped, incorrect customization compared to what was approved/ordered) or an item arrives damaged/defective, we will work with you to resolve it, which may include:

  • Remake/replacement
  • Store credit
  • Refund (where appropriate)

To start a claim: Contact us within 7 days of delivery and include:

  • Order number
  • Description of the issue
  • Photos of the item(s), including the problem area and packaging (if damaged)

4) Exchanges

If an exchange is approved for a non-custom item, the fastest method is usually to return the item (if eligible) and place a new order. If you need help, contact us.

5) Cancellations

  • Non-custom orders: Cancellations may be allowed if the order has not shipped.
  • Custom orders: Once production has started, cancellations are typically not possible.

6) Refund Timing

If a refund is approved, it will be processed back to the original payment method. Your bank or card issuer may take additional time to post the refund.

7) Contact Us

Ultimate Safety & Supply
Email: ultimate.safety@yahoo.com
Phone: (580) 254-5211
Website: www.ultimatesafetyandsupply.com